Ecommerce Coordinator - 59216211572 Job at Somewhere, Latin America

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  • Somewhere
  • Latin America

Job Description

Position : Ecommerce Coordinator 

Location: Remote: LatAm

Working Schedule : 9am-5pm PST

Salary Range :$2200-$2800 USD Monthly (the final salary will be determined by the candidate's level of experience and at the discretion of the client)

Role Overview  

The E-Commerce Coordinator will own daily operations, content updates, inventory synchronization, customer service escalations, promotions, and basic performance reporting across our Shopify and E-commerce stores and Amazon Seller Central. This is a hands-on role ideal for someone with 2–5 years of e-commerce experience who loves pets and thrives in a startup environment. 

Key Responsibilities  

Shopify and E-Com Management  

  • Maintain and update product listings (titles, descriptions, images, variants, metafields, pricing) 
  • Upload and optimize new products/collections using best SEO practices 
  • Manage inventory levels and sync with 3PL/warehouse via apps (e.g., Jazz, Red Stag, Business Central, or similar as onboard) 
  • Create and schedule promotions, discount codes, bundles, and flash sales 
  • Build and update landing pages, banners, and homepage content (no coding required; experience with Shopify, PageFly, and Figma navigation is a plus) 
  • Set up and manage upsells/cross-sells (using UpSell apps such as or similar to ReConvert, Bold Upsell, etc.) 
  • Monitor site performance and flag issues (broken links, slow load times, checkout problems, reviews, behavioral triggers and opportunities) 
  • Establish and monitor subscription bundle and single unit offerings for accuracy and timely cadence updates (using apps such as ReCharge) 
  • Work closely with the team to support an affiliate program. 

Amazon Management (Seller Central & Vendor Central) 

  • Create and optimize new ASINs (titles, bullet points, A+ Content, Enhanced Brand Content, Storefront) 
  • Manage inventory feeds and prevent stock-outs or overstock situations 
  • Monitor and improve product ratings/reviews (request reviews via Amazon tools, respond to negative feedback) 
  • Run PPC campaigns (Sponsored Products, Sponsored Brands, DSP) or work closely with agency/team lead 
  • Price monitoring and repricing strategy execution 
  • Handle case logs, A-Z claims, chargebacks, and account health metrics 
  • Submit deals (Lightning Deals, Prime Exclusive Discounts, Coupons) 

Customer Service & Operations  

  • Act as second-tier support: handle escalated customer inquiries from Shopify and Amazon 
  • Process returns, refunds, replacements, and warranty claims 
  • Coordinate with warehouse/3PL on fulfillment issues and shipping delays 
  • Track and measure warehouse/3PL costs for service, packaging, and freight expenses to optimize costs 

Analytics & Reporting  

  • Pull and maintain weekly/monthly reports (sales, conversion rate, AOV, top products, traffic sources, PPC performance) 
  • Track KPIs and flag opportunities or issues to management 
  • Help prepare data for monthly business reviews 

Other  

  • Manage subscription program (using Recharge, Bold, or native Shopify Subscriptions) 
  • Coordinate photoshoots and asset creation with the creative team 
  • Stay on top of Shopify and Amazon policy changes that affect the business 
  • Support influencer/gifting campaigns and affiliate program (as needed) 

Requirements  

  • 3–5 years of hands-on experience managing Shopify and Amazon Seller Central accounts 
  • Strong understanding of Shopify backend and Amazon listing optimization/SEO best practices 
  • Comfortable with basic Excel/Google Sheets (VLOOKUP, pivot tables) 
  • Experience with common Shopify apps (Klaviyo, ReCharge, Judge.me , Loox, PageFly, etc.) is a plus 
  • Basic knowledge of Amazon PPC (Sponsored Ads) 
  • Extremely detail-oriented and organized 
  • Excellent written communication (customer-facing copy and internal updates) 
  • Passion for dogs and familiarity with the dog industry is a big plus 
  • Ability to work U.S. hours

Nice-to-Haves  

  • Experience with Helium 10, Jungle Scout, or similar Amazon tools 
  • Basic graphic design skills (Figma, Canva or Photoshop for quick image edits) 
  • Previous work at a DTC or pet brand 
  • Familiarity with Klaviyo or email/SMS marketing 

 

Job Tags

Remote work

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