Job Description

Position : Ecommerce Coordinator 

Working Schedule : 9am-5pm PST

Salary Range :$2200-$2800 USD Monthly (the final salary will be determined by the candidate's level of experience and at the discretion of the client)

Role Overview  

The E-Commerce Coordinator will own daily operations, content updates, inventory synchronization, customer service escalations, promotions, and basic performance reporting across our Shopify and E-commerce stores and Amazon Seller Central. This is a hands-on role ideal for someone with 2–5 years of e-commerce experience who loves pets and thrives in a startup environment. 

Key Responsibilities  

Shopify and E-Com Management  

• Maintain and update product listings (titles, descriptions, images, variants, metafields, pricing) 

• Upload and optimize new products/collections using best SEO practices 

• Manage inventory levels and sync with 3PL/warehouse via apps (e.g., Jazz, Red Stag, Business Central, or similar as onboard) 

• Create and schedule promotions, discount codes, bundles, and flash sales 

• Build and update landing pages, banners, and homepage content (no coding required; experience with Shopify, PageFly, and Figma navigation is a plus) 

• Set up and manage upsells/cross-sells (using UpSell apps such as or similar to ReConvert, Bold Upsell, etc.) 

• Monitor site performance and flag issues (broken links, slow load times, checkout problems, reviews, behavioral triggers and opportunities) 

• Establish and monitor subscription bundle and single unit offerings for accuracy and timely cadence updates (using apps such as ReCharge) 

• Work closely with the team to support an affiliate program. 

Amazon Management (Seller Central & Vendor Central) 

• Create and optimize new ASINs (titles, bullet points, A+ Content, Enhanced Brand Content, Storefront) 

• Manage inventory feeds and prevent stock-outs or overstock situations 

• Monitor and improve product ratings/reviews (request reviews via Amazon tools, respond to negative feedback) 

• Run PPC campaigns (Sponsored Products, Sponsored Brands, DSP) or work closely with agency/team lead 

• Price monitoring and repricing strategy execution 

• Handle case logs, A-Z claims, chargebacks, and account health metrics 

• Submit deals (Lightning Deals, Prime Exclusive Discounts, Coupons) 

Customer Service & Operations  

• Act as second-tier support: handle escalated customer inquiries from Shopify and Amazon 

• Process returns, refunds, replacements, and warranty claims 

• Coordinate with warehouse/3PL on fulfillment issues and shipping delays 

• Track and measure warehouse/3PL costs for service, packaging, and freight expenses to optimize costs 

Analytics & Reporting  

• Pull and maintain weekly/monthly reports (sales, conversion rate, AOV, top products, traffic sources, PPC performance) 

• Track KPIs and flag opportunities or issues to management 

• Help prepare data for monthly business reviews 

Other  

• Manage subscription program (using Recharge, Bold, or native Shopify Subscriptions) 

• Coordinate photoshoots and asset creation with the creative team 

• Stay on top of Shopify and Amazon policy changes that affect the business 

• Support influencer/gifting campaigns and affiliate program (as needed) 

Requirements  

• 3–5 years of hands-on experience managing Shopify and Amazon Seller Central accounts 

• Strong understanding of Shopify backend and Amazon listing optimization/SEO best practices 

• Comfortable with basic Excel/Google Sheets (VLOOKUP, pivot tables) 

• Experience with common Shopify apps (Klaviyo, ReCharge, Judge.me , Loox, PageFly, etc.) is a plus 

• Basic knowledge of Amazon PPC (Sponsored Ads) 

• Extremely detail-oriented and organized 

• Excellent written communication (customer-facing copy and internal updates) 

• Passion for dogs and familiarity with the dog industry is a big plus 

• Ability to work U.S. hours

Nice-to-Haves  

• Experience with Helium 10, Jungle Scout, or similar Amazon tools 

• Basic graphic design skills (Figma, Canva or Photoshop for quick image edits) 

• Previous work at a DTC or pet brand 

• Familiarity with Klaviyo or email/SMS marketing 

Job Tags

Similar Jobs