Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.
Transform technology into opportunity as a Help Desk Specialist at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your IT career.
The F-35 Lightning II Program is the DoW's focal point for defining affordable next generation strike aircraft weapon systems for the Navy, Air Force, Marines, and our allies. The F-35 will bring cutting-edge technologies to the battlespace of the future. The JSFs advanced airframe, autonomic logistics, avionics, propulsion systems, stealth, and firepower will ensure that the F-35 is the most affordable, lethal, supportable and survivable aircraft ever to be used by so many warfighters across the globe.
MEANINGFUL WORK AND PERSONAL IMPACT
As a Help Desk Specialist , the work you’ll do at GDIT will be impactful to the mission of the JSF F-35 support team at Wright Patterson AFB, OH:
Provides first-tier software, hardware and printing technical assistance to computer users.
Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically.
May provide assistance concerning the use of computer hardware, software, and printing.
Responds to and diagnoses problems through discussions with users.
Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.
Serves as focal point for customer concerns.
Documents, tracks, and monitors the technical problems to ensure a timely resolution.
Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
A working knowledge of the M365 office suite, MS Teams, and the windows operating system.
WHAT YOU’LL NEED TO SUCCEED:
Bring your service desk expertise along with a drive for innovation to GDIT. Our Help Desk Specialist must have:
Security Clearance Level: Active Secret clearance
Required Experience:
5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
Experience with Remedy/Help Desk Management Systems.
Progressive experience in the management of a technical support team.
Experience developing and providing Service Level Agreements and Help Desk deliverables.
Required Certifications: DoD 8140 Work Role (411) Technical Support Specialist – Basic: Security+ CE and Industry certification: AZ-900 – Microsoft Azure Fundamentals.
Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of additional work experience without a degree or 2 years of additional experience with an AS/AA Degree.
Location: Onsite at Wright Patterson AFB, OH.
US Citizenship required
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work.
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.
Years of Experience
5 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
CompTIA Security+ CE | CompTIA - CompTIA
Travel Required
None
Citizenship
U.S. Citizenship Required
...working one week on and one week off. Private bedroom and bathroom accommodations will be provided while on shift. The ideal candidate will... ...school-related responsibilities Planning engaging, screen-free activities such as puzzles, baking, outdoor activities, and creative...
JOB DESCRIPTION: Assists the Pastry Chef in the supervision of assigned pastry team members and ensures that company policies are... ...in taste according to recipes and photos provided by the corporate office. Sets up the pastries display in all the buffets and...
...Requisition No:856805 Agency: State Courts System Working Title: COURT REPORTER II - 22010022Pay Plan: State Courts System Position Number:22010022 Salary: $ 75,154.80 Posting Closing Date: 06/30/2026 Total Compensation Estimator Description...
Ad Ref: FAR-02612 Do not fill out any form or use any other apply button on this page. Use the blue link below to submit your application. FAR Inspections is actively seeking a reliable independent contractor to perform residential mortgage inspections in Anderson...
...Research, Industrial Engineering, Transportation Engineering, Computer Science, Applied Mathematics, Statistics, or a closely related... ...planning and reasoning, optimization tools, simulation engines, data platforms, APIs, business rules, and human-in-the-loop controls...