Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Operational Excellence Training Specialist is part of the Airports Division. This role will lead strategic initiatives and engagement efforts to drive sustainable change and enhance leadership across Airport Operations, Contact Centers and Cargo. You will design and deliver meaningful training experiences, lead high-impact leader events, and create connections that strengthen our frontline leadership community.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead the strategy of frontline leader training, ensuring programs align with business priorities and operational goals.
• Partner with senior leadership to assess training needs, identify skill gaps, and develop training solutions that support strategic objectives.
• Oversee the end-to-end implementation of leader training programs, including curriculum development, stakeholder alignment, and delivery planning.
• Design, plan and execute large-scale leader training events, ensuring seamless coordination and high-impact learning experiences.
• Collaborate with cross-functional teams, including Enterprise Learning, Labor, and People Business Partners, to ensure training is relevant, effective, and scalable.
• Facilitate leader training and functional training sessions, both in-person and virtually, as needed.
• Engage with airport leadership through focus groups, coaching, and other forums to ensure training programs meet their needs.
• Coordinate and centralize training efforts to drive consistency and enable knowledge sharing across locations.
• Define and track metrics to measure the performance and effectiveness of training solutions.
• Use business insights, data analysis, and learner feedback to drive continuous improvement and long-term training impact.
• Identify opportunities to improve training efficiency and effectiveness through technology, innovation, and process enhancements.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Business Management, Organizational Development, Learning and Development, or equivalent training/experience
• 3+ years of training, leadership training or relevant experience. 

Preferred Qualifications- Education & Prior Job Experience

• Experience planning and executing large-scale leader training events.
• Prior experience in airport and contact center operations, frontline leadership training, or operational excellence initiatives.

Skills, Licenses & Certifications

• Strong project management skills, with the ability to manage multiple priorities and drive initiatives to completion.
• Excellent written and verbal communication skills; skilled at crafting clear, concise messages for diverse audiences across various channels
• Advanced facilitation and presentation skills; experienced in leading engaging sessions and simplifying complex concepts for live or virtual audiences.
• Data-driven mindset; experienced in using metrics, feedback, and business data to evaluate and refine training programs.
• Strong collaborator: able to work effectively across departments and leadership levels to enhance training effectiveness.
• Highly adaptable in fast-paced, dynamic environments; consistently maintains a solution-oriented approach.
• Preferred certifications in project management and facilitation, with training in adult learning principles and learning strategy. 
• Proficiency in Microsoft Suite (Excel, PowerPoint, Word, SharePoint) and familiarity with Learning Management Systems (LMS).
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

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