Job Description

Are you passionate about delivering exceptional dining experiences? Do you thrive in a dynamic environment where hospitality meets excellence? We are looking for a customer focused Starbucks Store Leader to join our team at our  Courtyard Baton Rouge Downtown  hotel. We pride ourselves on providing unparalleled service and creating memorable moments for our guests. In this role, you will play a crucial role in ensuring the success of our Starbucks outlet, elevating our offerings to exceed guest expectations. 

About Us

At Hospitality America,  winner of Top Workplaces USA , we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. 

PASSIONATE – Passionate with the spirit to serve.

EXCELLENCE – Committed to excellence that inspires results.

ADAPTABLE – Adjust, adapt, and overcome.

COMMUNITY – Creators of a collaborative community invested in growth.

HUMBLE – Humble, trustworthy, and transparent.

They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive.

WHAT YOU’LL DO

• Oversee the day-to-day operations of the Starbucks outlet, ensuring seamless service and adherence to brand standards. 
• Follow all standard operating procedures (SOPs) to optimize efficiency and productivity. 
• Monitor inventory levels and manage ordering to maintain adequate stock levels while minimizing waste. 
• Recruit, train, and mentor a team of passionate individuals dedicated to delivering exceptional service. 
• Foster a positive work environment that encourages teamwork, creativity, and continuous improvement. 
• Conduct regular performance evaluations and provide constructive feedback to drive professional growth and development. 
• Uphold the highest standards of hospitality, consistently exceeding guest expectations and creating memorable dining experiences. 
• Proactively address guest feedback and resolve any issues or concerns in a timely and effective manner. 
• Collaborate with other hotel departments to coordinate special events and promotions, ensuring a cohesive guest experience across all touchpoints. 
• Prepare and manage departmental budgets, closely monitoring expenses and revenue to achieve financial targets. 
• Identify opportunities for revenue growth and cost optimization, implementing strategies to maximize profitability. 
• Analyze sales trends and customer preferences to inform menu development and pricing strategies. 
• Ensure compliance with all health and safety regulations, maintaining cleanliness and sanitation standards in accordance with industry best practices and local requirements. 
• Implement and enforce food safety protocols, conducting regular inspections and audits to uphold quality standards. 

WHY  Courtyard Baton Rouge Downtown:  

Competitive Salary: We believe in recognizing and rewarding our team members for their hard work.

• Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!
• Top Notch Training and Growth Opportunities: We will make sure you have what you need to excel in your career! 
• Medical, Dental, and Vision coverage.
• Paid time off.
• 401k Retirement Plan.

SKILLS EDUCATION AND EXPERIENCE

• Experience in food and beverage management, preferably in a hotel or hospitality setting. 
• Strong leadership skills with a proven ability to inspire and motivate teams. 
• Excellent interpersonal and communication skills, with a passion for delivering exceptional guest service. 
• Solid understanding of financial management principles, including budgeting, forecasting, and cost control. 
• Knowledge of food safety and sanitation regulations, with relevant certifications preferred. 
• Ability to multitask and thrive in a fast-paced environment, with a keen eye for detail and a commitment to excellence. 
• Must be able to work independently while maintaining timelines.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to stand for prolonged periods of time.

Must be able to lift up to 50 pounds.

Must be able to navigate various departments of the organization’s physical premises.

AFFIRMATIVE ACTION/EEO STATEMENT:

Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

ADDITIONAL INFORMATION:

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

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