Job Description

At 21st Century Home Health Services (21HHS) we treat every patient with the same empathy compassion and understanding we would show our own family. With more than 600 employees we are the largest home health agency in San Francisco and the fastest-growing in the Bay Area. Today we care for more than 4000 patients across San Francisco San Mateo Santa Clara Santa Cruz Alameda Contra Costa Solano Napa Yolo Placer El Dorado and Sacramento countiesand we are actively expanding into Marin and Sonoma counties!

Our clinicians are dedicated not only to the patients they serve but also to one another. The results speak for themselves: hospital readmission rates at 21HHS consistently remain under 10% compared to an industry average of over 15%.

Weve also set a new benchmark for employee satisfaction in home health. Recognized as a 2024 Top Workplace 21HHS fosters an environment of support growth and recognition through open communication and professional development opportunities.

Key achievements include:

San Francisco Chronicle Top Workplaces in the Bay Area : Ranked 3rd among all medium-sized companies and 1st among home health agencies.

National Recognition : Ranked 12th among medium-sized healthcare companies nationwide and 1st among home health agencies.

Patient and employee feedback on Yelp Google Glassdoor and Indeed further validates our commitment to quality care and workplace excellence. By prioritizing engagement and satisfaction 21HHS attracts top clinical talent and delivers outstanding outcomes cementing our place as a leader in home health.

Please note: All opportunities at 21HHS require being in the field visiting patients in their homes. Remote/work-from-home positions are not available unless specifically noted.

Weekend Clinical Intake Coordinator (LVN / RN)

Saturday & Sunday

Office Locations: Burlingame San Jose Walnut Creek Sacramento

About the Role

This is a unique opportunity for a clinically experienced LVN or RN to step into a high-impact operational role at the agency level. As our Weekend Clinical Intake Coordinator you will serve as the central point of contact for our entire organization on Saturdays and Sundays managing Kaiser referral intake supporting field clinicians with clinical escalations and ensuring our patients receive timely seamless care coordination when our weekday leadership team is offline.

This role is ideal for a clinician with home health experience who thrives in a fast-paced autonomous environment communicates confidently with both clinical and operational partners and can triage competing priorities with clarity and calm.

What Youll Do

Kaiser Referral Intake & Coordination

• Serve as 21HHSs dedicated point of contact for Kaiser on weekends managing all incoming referral requests and acceptance confirmations
• Communicate directly with Kaiser representatives to confirm referral volumes acceptance windows and scheduling timelines
• Ensure all referrals meet intake criteria and are entered and assigned accurately and on time
• Track and manage Kaisers weekend referral demands ensuring the agency meets agreed-upon response expectations

Field Clinician Support & Schedule Management

• Assist field nurses and clinicians with urgent patient reassignments and schedule gaps throughout the weekend
• Triage incoming calls from the field helping clinicians prioritize and navigate unexpected patient needs
• Coordinate open capacity across the field team in real time matching available clinicians to urgent patient needs
• Serve as the first point of escalation for clinical questions supporting staff in the same capacity a Clinical Supervisor would during the week

Clinical Escalation Management

• Triage and respond to clinical escalation calls from field staff patients and Kaiser throughout the weekend
• Apply clinical judgment to de-escalate redirect or elevate issues as appropriate
• Maintain clear documentation of all escalations actions taken and outcomes

Support staff with questions about clinical protocols patient care scenarios and next-step guidance

Why you Should Come Work for us:

• Concierge for Case Managers: Dedicated resources assist with time consuming administrative tasks
• Flexible work schedules: Create your own schedule and hours
• Targeted territories. Typically patient visits are within a 5-15 mile radius.
• Autonomy: No clocking in/out
• Opportunity for advancement. We have multiple tiers for RNs including Admission Nurses RNI RNII RNII as well as clinical leadership and support opportunities.
• Low turnover/High morale
• Work/life balance
• Helpful software and communication tools
• Mileage/Vehicle Reimbursement
• Company issued Ipad
• Outstanding benefits for you and your family including 401k with matching. Generous PTO Medical Dental Life Insurance etc
• Competitive compensation with achievable incentive bonus program

What We are Looking For

• • Active California LVN or RN license in good standing
  • Minimum 2 years of clinical experience; home health experience strongly preferred
  • Prior intake scheduling or care coordination experience preferred
  • Strong clinical triage skills comfortable making judgment calls independently
  • Excellent verbal communication skills; confident and clear when speaking with Kaiser representatives clinical staff and leadership
  • Highly organized with the ability to manage multiple calls tasks and priorities simultaneously in a variable-volume environment
  • Comfortable with ambiguity some weekends will be high-volume others will be light
  • Proficiency with CareStitch Kinser or similar home health platforms preferred
  • Valid California drivers license with acceptable driving record
  • All licensure and certifications must be current at time of hire and maintained throughout employment

By providing your contact information you agree to receive communications from 21st Century Home Health Services. For details on how we handle your information please review our Privacy Policy: will be assigned a primary location; however you may occasionally be asked to provide coverage outside of that area. This may include supporting vacancies leaves of absence higher patient census or other client care needs. While 21st Century Home Health makes every effort to maintain your primary territory temporary reassignments may be necessary to ensure safe high-quality patient care and to meet the needs of our growing organization.

21st Century is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We strictly prohibit discrimination or harassment of any kind including but not limited to race color sex religion sexual orientation gender identity national origin disability genetic information pregnancy or any other characteristic protected under federal state or local law.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

IC

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